Shipping Policy
Effective Date: 24 March 2026
This Shipping Policy explains how orders placed with Footral are processed, shipped, and delivered within the United Kingdom.
1. Delivery Area
Footral currently delivers within the United Kingdom only. We do not offer international shipping at this time.
2. Shipping Costs
We offer free standard shipping on all UK orders.
There are no hidden fees or additional delivery charges at checkout.
3. Order Processing Time
Orders placed on business days before 2:00 PM (GMT) are typically processed the same day.
Orders placed after this time, on weekends, or on public holidays will be processed on the next business day.
4. Handling Time
Our standard handling time is 1–2 business days (Monday to Friday).
5. Delivery Time
Once dispatched, standard UK delivery typically takes 2–5 business days (Monday to Friday).
6. Total Estimated Delivery Time
The total estimated delivery time is 3–7 business days from the date of purchase, including processing and transit time.
7. Shipping Carriers
We use trusted UK delivery partners, including Royal Mail and Evri, to ensure reliable and timely delivery.
8. Order Tracking
Tracking information will be sent by email once your order has been dispatched, allowing you to monitor the progress of your delivery. You can track your order here Track Your Order.
9. Delivery Issues
If you experience any issues with your delivery, including delays or missing parcels, please contact our customer support team:
Email: support@footral.com
If a parcel is confirmed lost or undelivered, we will provide a replacement or full refund in accordance with UK consumer law
Contact Information
Store Name: Footral
Address: 14 Noel Street, Nottingham, NG7 6AW, United Kingdom
Email: support@footral.com
Phone: +447799719209
Customer Support Hours: Monday to Friday, 9:00am–5:00pm (GMT)
We aim to respond to all email enquiries within 1–2 business days.