Payment Policy

Effective Date: 24 March 2026

This Payment Policy describes how payments, pricing, and billing are handled when you make a purchase from Footral. By placing an order on our website, you agree to the terms outlined below.

1. Accepted Payment Methods

We accept the following payment methods:

• American Express
• Apple Pay
• Google Pay
• Klarna
• Maestro
• Mastercard
• Visa

All available payment methods are shown at checkout.

All payments are processed in British Pounds (GBP £).

2. Payment Requirements

Full payment is required at the time of placing an order.

An order is only confirmed once payment has been successfully authorised.

If a payment is declined, cancelled, or fails for any reason, the order will not be processed.

3. Pricing and Taxes

All prices displayed on our website are in GBP (£).

Prices include applicable UK taxes (where required).

The total price shown at checkout is the final amount you will be charged.

We do not add hidden charges or payment processing fees.

If instalment or “buy now, pay later” services (such as Klarna) are offered, these are provided by third-party providers. Any credit agreement is between you and the provider and subject to their terms and approval process.

4. Payment Security

We use secure, encrypted payment systems to process all transactions.

SSL (Secure Socket Layer) technology is used to protect your personal and payment information.

We do not store or have access to your full card details.

5. Refunds

Refunds are handled in accordance with our Refund & Return Policy.

Once approved, refunds are issued to the original payment method.

Refunds are processed within 7 business days after your return is received and approved.

Partial refunds may be issued where appropriate and in compliance with UK consumer protection laws.

We do not charge non-refundable fees.

6. Order Verification

Orders may be subject to verification checks to prevent fraud and unauthorised transactions.

If additional verification is required and cannot be completed, the order may be cancelled. In such cases, you will be notified.

We do not cancel completed (paid) orders without informing the customer.

7. Contact Information

If you have any questions about payments, billing, or refunds, you can contact us:

Store Name: Footral  
Address: 14 Noel Street, Nottingham, NG7 6AW, United Kingdom  
Email: support@footral.com
Phone: +447799719209

Customer Support Hours: Monday to Friday, 9:00am–5:00pm (GMT)

We aim to respond to all email enquiries within 1–2 business days.