Return & Refund Policy

Effective Date: 24 March 2026

1. Returns Period

We accept returns within 30 days of delivery.

To be eligible for a return, items must be unused, in their original condition, and include all original packaging, accessories, and inserts.

We do not charge any restocking fees.

2. Return Reasons

Faulty, Damaged, or Incorrect Items:
Return shipping is free of charge.
You are entitled to a full refund or a replacement.

Change of Mind:
You are responsible for return shipping costs.

3. How to Return

Step 1: Contact Us
Email support@footral.com with your order number and reason for return.

Returns must be approved before being sent. We will provide instructions once your request has been reviewed.

Step 2: Prepare the Item
Repackage the item securely using the original packaging and ensure all accessories and included items are returned.

Step 3: Send the Return
Once approved, we will provide full return instructions. You may use a delivery carrier of your choice unless otherwise specified.

Please do not send items back without contacting us first, as unapproved returns may not be processed correctly.

Return Address:
All approved returns should be sent to: 14 Noel Street, Nottingham, NG7 6AW, United Kingdom

4. Refund Processing

Refunds are issued within 7 business days after the returned item has been received and approved.

Refunds will be made to your original payment method. Processing times may vary depending on your bank or payment provider.

5. Exchanges

If you would like to exchange an item for a different product, size, or colour, please contact us at support@footral.com.

Exchanges are subject to product availability and are handled on a case-by-case basis.

6. Non-Returnable Items

Some items may not be eligible for return due to hygiene or safety reasons. These items will be clearly identified on the product page before purchase.