Privacy Policy

Effective Date: 24 March 2026

This Privacy Policy explains how Footral ("we", "us", or "our") collects, uses, and protects your personal data when you interact with our website and services.

1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on this page with a revised effective date.

2. Information We Collect

Information You Provide:
-Full name
-Billing and delivery address
-Email address
-Phone number
-Order and transaction details
-Account details (if applicable)
-Customer service communications

Information Collected Automatically:
-IP address
-Browser and device information
-Pages viewed and time spent on the website
-Referral and exit pages
-Website usage analytics

Information from Third Parties:
-Payment confirmation from payment providers
-Shipping updates from delivery partners
-Analytics and advertising data where legally permitted

3. How We Use Personal Data

We use your personal data to:
-Process and deliver orders
-Manage payments and prevent fraud
-Communicate order and service updates
-Provide customer support
-Improve website performance and usability
-Carry out lawful marketing activities
-Comply with legal and regulatory obligations

4. Cookies

We use cookies to ensure website functionality, analyse traffic, and improve user experience. You can manage or disable cookies through your browser settings.

5. Sharing Personal Information

We may share your data with:
-Payment service providers
-Shipping and fulfilment partners
-Website hosting and analytics providers
-Marketing platforms (where permitted by law)
-Regulatory authorities when required by law

We do not sell your personal data.

6. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

7. Children’s Data

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children.

8. Data Security & Retention

We implement appropriate security measures to protect your personal data.

Order and transaction records are typically retained for 6–7 years to comply with legal and tax obligations.

9. Your Rights

Under UK data protection laws, you have the right to:
-Request access to your data
-Request correction of inaccurate data
-Request deletion of your data
-Request restriction of processing
-Request data portability
-Withdraw consent where applicable

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise your rights, please contact us at:
support@footral.com

10. International Transfers

Where your data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.